Azuga GPS Fleet Tracking Review

• Azuga users can create custom service plans that are tailored to their fleet management needs.
• Azuga's plug-and-play fleet tracking hardware can be self-installed within minutes.
• The Azuga mobile app is robust, with features for drivers and administrators.
• This review is for small business owners and fleet managers who are considering Azuga for their fleet management solution.

Azuga is our choice for the best GPS fleet tracking system for ease of use because it is simple to install and easy to learn. With Azuga, you can easily self-install the plug-and-play tracking devices, and the software, which is filled with valuable tools, doesn't require extensive training. In addition, Azuga offers excellent customer support.

Editor's Score: 90/100

Why Azuga Is Best for Ease of Use

If you're a business owner or fleet manager who wants an easy-to-use GPS fleet tracking system, you should evaluate several factors. For example, look for easy-to-install hardware, flexible and scalable plans, easy-to-learn software and a top-notch customer service team. Azuga checks all of these boxes, in addition to offering a robust set of fleet management features. Its comprehensiveness ensures that you can access all the fleet management features you need in one cohesive platform.

Source: Azuga

Azuga's plug-and-play hardware can be installed within minutes. The intuitive dashboard is easy to navigate, doesn't require lengthy training sessions and can be accessed via a computer or mobile device. Additionally, Azuga's knowledgeable customer support representatives can be reached by phone, email, web chat and a ticketing system.

Key takeaway: Azuga has customizable plans and a platform that is easy to install, learn, manage and scale.

Pros

• You can self-install Azuga's plug-and-play devices within minutes.
• Azuga offers a plethora of online resources and training.
• The customer support team is helpful and easily accessible.
• Azuga is highly customizable with multiple add-on features.

Cons

• Azuga requires three-year contracts.
• It is not accredited by the Better Business Bureau.

Usability

Azuga's plans are customizable, allowing you to select the fleet management features you need. This level of flexibility adds to Azuga's overall usability. We found the dashboard simple to navigate, which adds to the software's overall ease of use. The dashboard can be accessed via a computer or mobile app, so you can manage your fleet from anywhere.

Azuga's reports refresh every 30 seconds, so you get constantly updated visibility into your fleet data. We like how drivers and fleet managers can message one another directly within the platform, streamlining communication. 

Azuga offers plug-and-play tracking devices, so setting up your platform is simple. However, if you do need help with Azuga's hardware or software, you can access the company's comprehensive online resources and great customer support. 

Features

Here are some of the valuable services you receive with Azuga:

Tracking Hardware

Azuga offers plug-and-play fleet tracking devices that are easy to install via the vehicle's OBD II ports. You can also choose from a dual-facing dashcam, a long-life asset tracker and a rechargeable asset tracker. We were impressed with the asset trackers' five-year battery life.

Azuga's trackers are easy to install and keep you updated on where your vehicles and assets are at all times. Although some competitors offer wired vehicle trackers, they often require professional installation, which is an added expense and lengthens the time it takes to get your system up and running.

Source: Azuga

Driver Safety

Azuga provides excellent driver safety features, including driver scorecards, which are common in the fleet tracking industry. Still, Azuga is one of the few GPS fleet tracking services that share their scorecard information so that both the administrator and the driver can see the driver's performance; we like that this feature ensures that everyone is on the same page.

Source: Azuga

Additionally, users can view real-time alerts on hard-driving behaviors, like acceleration, harsh braking, speeding and excessive idle time. Azuga also offers a unique add-on that lets you block drivers' smartphone use when they are driving. Only a few competitors we reviewed offered this feature.

Tip: If driver safety is your top concern, you can add on Azuga Coach, a personalized online video-based safety coaching feature.

Maintenance and Optimization

Azuga helps businesses maintain safe vehicles and equipment and optimize fuel usage by providing real-time data. For example, users can view past service records and items that need to be fixed immediately. We also like that the software can notify you if the equipment is overdue for an inspection or maintenance. Azuga offers a few unique features to help reduce fuel costs, such as fuel card integration and Azuga FuelSaver, which tells your drivers where the closest gas station with the cheapest fuel is. Not all of the systems we examined offered this feature.

Alerts and Reporting

Small businesses can access a variety of live, scheduled and customized reports through the Azuga platform. These reports include essential details regarding driver safety and behavior, geofencing, vehicle maintenance, fleet safety and fuel efficiency. Some plans even have diagnostic reports, like battery and fuel levels, check engine lights, and panic and sensor alerts. Our analysis found that the best GPS fleet tracking systems include this ability to customize reports.

Source: Azuga

Mobile Apps

Every Azuga plan comes with access to Azuga Fleet Mobile, a feature-rich mobile app for iOS and Android devices. The app includes views and features for both drivers and admins. The app allows you to access a wealth of fleet management functions on the go. For example, you can view fleet health and maintenance, trip logs and tags, driver time cards and performance, rewards programs, vehicle diagnostics and more. One feature that stood out to us was the ability for drivers to locate their vehicle, which helps your team get on the road faster.

Source: Azuga

Pricing                

Azuga charges a one-time device fee, plus a recurring monthly service fee. Because the monthly fee is influenced by the specific services you need, Azuga doesn't list its pricing online. Although this is somewhat standard in the industry, some companies we reviewed were more transparent about their pricing. For example, ClearPathGPS lists pricing for two preset plans. Check out our ClearPathGPS review if you prefer to know exactly how much the service will cost without having to discuss it with a sales representative.

Besides the standard GPS tracking features, you can add enhanced tracking tools, like scheduled maintenance, electric vehicle data, enhanced vehicle data, and trip logs and tags. Azuga also includes the FuelSaver, SpeedSafe (identifies risky driver behavior), SafetyCam (dual-facing HD camera) and Azuga Coach (video-based safety coaching). We like that Azuga is highly customizable and flexible, allowing users to create a solution that best suits their business.

Azuga requires users to sign a 36-month contract. Although this is standard in the GPS fleet tracking industry, some other companies we reviewed didn't require long-term contracts.

Key takeaway: Azuga's pricing is customizable. There is a one-time device fee, plus a recurring monthly service fee that depends on the features you want.

Setup

Azuga offers plug-and-play devices that you can easily install yourself. You simply insert the device into the OBD II port of your vehicle, wait two minutes and then turn on your vehicle and put it in idle for two to three minutes. When the LED starts flashing and changes color, the device is ready to track your vehicle and driver data.

Once the hardware is installed, it connects with the vehicle's computer and GPS satellites to gather data on the vehicle and its location. That information can be accessed instantly via Azuga's easy-to-use software.   

Customer Service

We found Azuga's online resources quite helpful. The company's website is filled with blogs, webinars, videos, documentation, success stories, open API documentation and a return-on-investment calculator. If you still have questions about Azuga's services, you can access several product training resources.

If you're looking for more personalized support, you can reach out to an Azuga customer support representative via phone, email, web chat or a ticketing system. When we posed as a small business owner and contacted Azuga to test its customer support, we were pleased with the promptness of the representatives and the assistance they provided.

Drawbacks

One potential downside of Azuga is that it requires a 36-month contract. This length is relatively standard in the fleet tracking industry, but it does involve a substantial commitment. If you are looking for a fleet tracking solution with month-to-month terms, consider our review of Force by Mojio.

Another drawback of Azuga is that it isn't accredited by the Better Business Bureau. While this isn't a dealbreaker for us, we do like to see our best picks accredited. However, Azuga does have a positive reputation on other review sites.

Methodology

Finding the right GPS fleet tracking system can be tough, which is why we did some of the hard work for you. We spent hours researching and analyzing GPS fleet tracking systems to identify the top solutions on the market. We looked at hardware, features, pricing and contracts, usability, refresh times and customer support, and we even got hands-on experience with demos and product videos when possible. When searching for the best GPS fleet tracking system for ease of use, we focused on features such as hardware installation, flexibility, scalability, software usability and customer support.

What Is GPS Fleet Tracking?

A GPS tracking system is a combination of hardware and software that tracks and records a variety of fleet data, such as location, driver safety and performance, vehicle health and maintenance, and fuel usage and optimization. Businesses often use fleet management systems to optimize overall fleet performance and ensure that their drivers, vehicles and assets are safe and secure. The reports generated from GPS fleet tracking data can help fleet managers make educated business decisions and improve their processes.

FAQs

How do I use Azuga?

Azuga is simple to install and use. First, you plug the Azuga GPS tracking device into the OBD II port of your vehicle. The tracker instantly begins to track and record vehicle and driver data and integrate it with the Azuga platform. You can then use a computer or mobile device to view the recorded data.

Whom is Azuga fleet management for?

Azuga is an intuitive telematics solution that is best for businesses that want a customizable and easy-to-use platform. It can serve businesses of all sizes and is best for the following industries: construction, pest control, utilities, electrical, plumbing, waste management, HVAC, telecom, landscaping and trucking.

Bottom Line

We recommend Azuga for …

• Businesses that are seeking easy-to-install tracking hardware.
• Companies that want a fleet tracking solution that is easy to learn and use.
• Businesses that want access to 24/7 customer support.

We don't recommend Azuga for …

• Businesses that need hardwired vehicle trackers.
• Businesses that are looking for short-term or month-to-month contracts.
• Companies that need up-to-the-second tracking.