Teletrac Navman Review

We recommend Teletrac Navman as the best GPS fleet tracking service for small businesses in 2019. To understand how we selected our best picks, you can find our methodology and a comprehensive list of GPS fleet tracking services on our best picks page.

Why Teletrac Navman?

Robust Offering

Teletrac Navman offers extensive services in all the areas we considered: software usability, plan structure, hardware options, safety features, reporting options and overall ease of use. It stood out as an ideal service for small business owners looking to integrate fleet tracking into their day-to-day operations. It also provides additional perks, like free device installation.

If you're a small business owner looking for a service with robust features, here are some reasons why you should consider Teletrac Navman:

Safety features: Teletrac Navman offers driver scorecards so you can better coach your drivers, improving the safety of both your team and the community. It alerts you to any harsh braking, acceleration and turning by your drivers, and gives you second-to-second data capture after an incident.

Hardware: Teletrac Navman provides multiple hardware options, including both plug-and-play and advanced hardware devices. This gives you the flexibility to use whatever works best for your business. In both cases, the Teletrac Navman team can help with installation.  

Reporting: Teletrac Navman provides extensive reports and alerts to better manage your fleet. You can set safety and geofence alerts so that you get a message when an unsafe incident occurs or a vehicle enters or leaves a designated area. You can also schedule reports on your fleet's status and vehicle health.  

Software: The sleek platform makes tracking your fleet, building reports and viewing intricate vehicle details easy. The software updates every minute. You can overlay both traffic and weather data, which is a feature we didn't see with a lot of other companies. Generally, GPS fleet tracking services only provide traffic data. Weather data, however, can help you better monitor your fleet and manage arrival times.

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Pricing and Contract

Teletrac Navman doesn't list pricing on its website. You'll have to contact the Teletrac Navman sales department. Generally, pricing will vary based on the size of your business and the features you need for your fleet. Teletrac Navman has robust services and can provide you with just about any feature you require.

The company operates on three-year contracts for its services. This ensures you're committed to Teletrac Navman's services. This is on a par with other fleet tracking companies in the industry, although many services we reviewed also offer one- and two-year contracts.

Features and Services

Teletrac Navman's robust service extends beyond the features named above. It offers extensive compliance and logging features as well as resources for driver scheduling. Its long list of features makes it one of the best companies we reviewed. In addition to its great software, solid reporting and flexible hardware, businesses get access to the following: 

• Maintenance reporting: Teletrac Navman provides standard maintenance reporting so you can track vehicle diagnostics. It allows you to schedule preventative maintenance and track vehicle health.
• Government compliance: Teletrac Navman provides ELD, IFTA and DVIR support.
• Asset tracking: Besides tracking your vehicles, Teletrac Navman can be used to track heavy equipment and other important business assets.
• Mobile-friendly software: The software can be accessed on mobile devices, tablets and laptops. This is a notable, flexible aspect of this platform.
• Geofencing technology: You can use Teletrac Navman's software to set up geofences. These virtual areas can be used to trigger alerts, like when a vehicle leaves your business's location.

Free Installation

One standout feature from Teletrac Navman is the free hardware installation. Most GPS fleet tracking services say that you should be able to install the hardware on your own. Depending on the hardware package you end up with, this is often true. But there can always be issues with installation, and Teletrac Navman goes a step further by providing a free resource for its clients.

While you may not need a professional to install your hardware, having the option to outsource that work could mean a more efficient installation process. It can also allow you to ensure that everything is up and running properly.

Other Benefits

Online reputation: Teletrac Navman has an A+ rating with the Better Business Bureau and is accredited by the rating agency. However, as of this review's writing, it only earned one out of five stars with the company. We didn't find a lot of reviews on Facebook or Google, but being reviewed and verified by the Better Business Bureau shows that it's a reliable service.

Support: Teletrac Navman provides support via live chat, email and phone.

Vehicle minimum: Teletrac Navman requires a fleet of at least three vehicles for you to use its services. While this shouldn't be a problem for most small businesses, it's something to be aware of if you operate a very small business in need of GPS tracking services for just a couple of vehicles.

Pros and Cons

• Pro
  • Teletrac Navman can support fleets of all sizes, meaning you'll be able to scale your services up and down as your business grows.
  • This company has a low vehicle minimum, so small fleets can work with Teletrac Navman.
• Con
  • Teletrac Navman has questionable reviews with the Better Business Bureau. It has a good score with the company, but only one out of a possible five stars.

Ready to choose a GPS fleet tracking software? Here's a full breakdown of our coverage:

• Choosing a GPS Fleet Tracking System
• GPS Trackit Review
• Quartix Review
• NexTraq Review

Editor's note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.